These Terms and Conditions set out the basis on which Man With Van Bayswater provides moving, transport, collection, and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are intended to create a clear understanding of the service, payment obligations, customer responsibilities, and limits of liability that apply to every man with van service arranged through us.

In these Terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Bayswater. References to “you” and “your” mean the customer, client, or person requesting the service. These terms apply to domestic and commercial jobs unless stated otherwise in writing. If any provision is found unenforceable, the remainder will continue to apply to the fullest extent permitted by law.

The following terms are designed to support fair service delivery and are based on standard UK commercial principles. They may be updated from time to time, and the version in force on the date of booking will normally apply to your service unless a later change is required by law. No variation to these terms will be valid unless confirmed by us in writing. Any reference to a moving service should be understood as including associated loading, unloading, carrying, and transport activities where included in your booking.

Booking Process

Bookings may be requested by phone, email, online form, or any other approved method we make available. A booking is not confirmed until we have accepted your request and issued a confirmation, usually together with a price estimate or quotation. The details you provide must be accurate and complete, including collection and delivery addresses, access restrictions, item descriptions, dates, times, and any special handling requirements. If you provide incorrect or incomplete information, we may revise the quotation, adjust the service, or cancel the booking where necessary.

When arranging a Man With Van Bayswater service, you are responsible for ensuring that the service requested matches the scope of work required. This includes declaring heavy items, fragile goods, dismantling needs, stairs, parking limitations, lift restrictions, and any permits that may be needed. We may ask for photographs or further details before accepting the job. If the job changes after confirmation, we may need to amend the price, staffing levels, vehicle size, or timing. We will always seek to notify you of any reasonable adjustment as soon as practicable.

We reserve the right to decline or withdraw a booking if, in our reasonable opinion, the job is unsafe, unlawful, impractical, or materially different from the details originally supplied. This includes situations where access is blocked, goods are not as described, the property conditions are unsuitable, or the requested service would require specialist equipment not agreed in advance. Any arrival times given are estimates only unless expressly stated otherwise. Delays caused by traffic, weather, operational issues, or events outside our control do not automatically entitle you to a refund.

Payments

Payment terms will be specified in the quotation or booking confirmation. Unless otherwise agreed, payment is due immediately upon completion of the service, or in part before the job begins where a deposit, pre-authorisation, or advance payment has been required. We may accept card payment, bank transfer, or other approved methods. Cash may be accepted only where confirmed in advance. All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our business status and the wording of the quotation.

If additional time, labour, mileage, parking charges, tolls, congestion charges, waiting time, or disposal fees are incurred because of circumstances not disclosed at the time of booking, those charges may be added to the final amount payable. Where a quote is based on hourly rates, billing may begin at the agreed start time and continue until the service has ended, including reasonable downtime caused by waiting for access, instructions, keys, or lift availability. If payment is overdue, we may charge statutory interest and recovery costs where permitted by law.

Cancellations and Amendments

You may cancel or reschedule a booking by giving us notice as early as possible. Cancellation terms depend on the type of service, notice period, and whether we have already incurred costs. If you cancel after we have allocated staff, reserved a vehicle, or purchased materials, we may charge a cancellation fee to cover our losses. Where the booking is cancelled at short notice or after our team has arrived, the full fee or a substantial proportion of the fee may remain payable, subject to applicable consumer law.

Any request to change the date, time, volume of goods, or service scope will be treated as an amendment rather than a cancellation. We will try to accommodate reasonable changes, but availability cannot be guaranteed. If we agree to an amendment, the revised booking may carry a different price and may be subject to new terms. In the event of force majeure, including severe weather, transport disruption, industrial action, accidents, or other events beyond our control, either party may need to rearrange the service without liability for indirect losses.

Customer Responsibilities

To help us provide a safe and efficient man and van service, you must ensure that items are properly packed, suitably labelled, and ready for collection at the agreed time unless we have agreed to pack or prepare them as part of the service. You must tell us about fragile items, valuables, appliances, antiques, and anything that requires special handling. You must also ensure that goods are lawful to transport and that you have the right to move them. We do not accept responsibility for items seized, refused, or delayed because they are prohibited or not properly documented.

You are responsible for arranging access, permissions, and parking where these are not provided by us. If a permit, loading bay, building entry code, or security clearance is needed, you must make it available in time for the job. If access is delayed or impossible due to your failure to prepare, waiting charges may apply and the job may be rescheduled or cancelled. You must not include hazardous, flammable, explosive, toxic, or illegal goods unless we have specifically agreed in writing and all legal requirements have been met.

Liability and Insurance

We will take reasonable care in performing the services and handling your goods, but our liability is limited to the extent permitted by law. We are not liable for losses caused by inaccurate information provided by you, inadequate packing, hidden defects, ordinary wear and tear, or circumstances beyond our reasonable control. We are also not responsible for indirect or consequential losses such as loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law.

Where we are found legally responsible for damage to goods caused by our negligence, our liability will normally be limited to the reasonable repair cost or replacement value of the item, taking into account age, condition, and depreciation. You must notify us of any damage or shortage as soon as reasonably possible and in any event within a reasonable time after completion of the service. Failure to report a claim promptly may affect our ability to investigate and may limit any remedy available. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Waste Regulations and Disposal

If our Man With Van Bayswater service includes disposal, clearance, or removal of unwanted items, the waste must be described honestly and accurately at the time of booking. We may refuse to transport or dispose of items that are hazardous, contaminated, prohibited, or otherwise unsuitable for lawful handling. Waste can only be collected, moved, or disposed of in compliance with applicable UK waste legislation, including requirements relating to duty of care, waste transfer, carrier responsibilities, and use of authorised facilities.

You remain responsible for declaring the nature of the waste and for ensuring that items handed over for disposal are not subject to special controls unless this has been expressly agreed. We may issue or request waste transfer documentation where required by law. Any misdescription of waste may lead to additional charges, refusal of service, or reporting to the relevant authorities if necessary. We do not agree to dispose of materials that would expose us to breach of environmental or safety law, and we may stop work if illegal waste is discovered.

Where the service includes recycling, donation drop-off, or disposal at licensed sites, you authorise us to act reasonably in selecting the most appropriate lawful destination unless you have instructed otherwise and such instruction is practical and lawful. Any disposal or clearing service does not transfer ownership of items to us unless expressly agreed in writing. Items left behind after a move may be treated as waste only if you have clearly instructed us to remove them and have accepted responsibility for their lawful disposal.

Delays, Waiting Time, and Access Issues

If our team arrives on time but cannot begin work because of access problems, lack of instructions, unsafe conditions, or absent keys, waiting time may be charged at the applicable rate. Where work is interrupted due to issues within your control, we may continue to charge for time spent waiting, reattempting access, or securing the site. If the service cannot proceed and rescheduling is not practical, the booking may be treated as cancelled, and a cancellation fee may apply.

We are not responsible for delays resulting from road closures, congestion, accidents, severe weather, or third-party interference. Although we aim to complete each man with van service efficiently, time estimates are not guarantees unless a fixed-time commitment has been expressly agreed in writing. If completion is delayed because of unexpected but reasonable operational issues, we will communicate with you where possible and make reasonable efforts to minimise disruption.

Claims, Complaints, and Disputes

If you have a concern about the service, you should notify us as soon as possible so the matter can be reviewed. We may ask for photographs, item descriptions, proof of value, or other information to assess the issue. We will consider all valid complaints fairly and in line with these Terms and any obligations under UK consumer law. Nothing in this section limits your statutory rights.

Where a dispute arises, both parties agree to attempt to resolve it in good faith before commencing formal proceedings. If a solution cannot be reached informally, the matter may be referred to the courts of England and Wales in accordance with the governing law clause below. You agree to cooperate reasonably with any investigation into alleged loss, damage, or service failure, including allowing access to relevant information where appropriate and lawful.

Governing Law

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer protection law gives you the right to bring proceedings in another jurisdiction. If any local legal requirement conflicts with these Terms, the mandatory legal requirement will take precedence to the extent of that conflict only.

These Terms constitute the entire agreement between you and us concerning the service, unless a separate written agreement has been signed or confirmed by us. No person other than the parties to the contract shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. By proceeding with a booking for Man With Van Bayswater, you confirm that you have read, understood, and accepted these Terms and Conditions.