Man with Van Bayswater Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Bayswater provides removal and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our means the removal service trading as Man with Van Bayswater.

1.2 You, your means the customer who books or uses our services.

1.3 Services means any removal, delivery, man and van, loading, unloading, packing, or related services provided by us.

1.4 Goods means the items, belongings, furniture, boxes, and other property which are the subject of the services.

1.5 Service area means the areas in which we normally provide services, including Bayswater and surrounding districts, as reasonably determined by us from time to time.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers within our service area and to destinations outside this area by prior agreement.

2.2 Services may include loading, transportation, and unloading of goods. Additional services such as packing, assembly, and disassembly can be provided if agreed in advance and may incur extra charges.

2.3 We reserve the right to refuse to transport any goods which we reasonably consider to be hazardous, illegal, inadequately packed, or likely to cause damage or injury.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the collection and delivery addresses, access conditions, property type, floors, parking arrangements, and a clear description of the goods to be moved.

3.2 Quotations are based on the information you provide. If the actual work differs from the information supplied, we may adjust the price accordingly.

3.3 A booking is only confirmed when you have accepted our quotation and we have confirmed the date, start time, and agreed charges. Confirmation may be provided in writing or electronically.

3.4 You are responsible for ensuring that all information supplied at the time of booking is complete and accurate, including any restrictions related to access, parking, or property rules.

3.5 We may request a deposit or pre-authorisation to secure your booking. If a deposit is required, the booking will not be confirmed until it has been received.

4. Prices and Payments

4.1 Our charges may be based on hourly rates, fixed fees, mileage, or a combination of these, as set out in your quotation.

4.2 Unless expressly stated, prices do not include parking fees, tolls, ferry charges, congestion charges, or any other third-party charges. Such charges will be added to your final bill where applicable.

4.3 You must pay our charges in accordance with the payment terms specified in your quotation or booking confirmation. Payment is normally due on completion of the service, unless otherwise agreed.

4.4 We may require full or partial payment in advance for certain bookings, including long-distance moves, larger removals, or bookings outside our core service area.

4.5 If payment is not made when due, we reserve the right to:

a. charge reasonable administration fees and interest on overdue amounts; and

b. retain goods until full payment is received, where legally permissible.

4.6 All amounts are payable in pounds sterling unless otherwise agreed in writing.

5. Cancellations and Amendments

5.1 You may cancel or amend your booking by giving us as much notice as possible.

5.2 If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at our discretion.

5.3 If you cancel within 24 to 72 hours of the scheduled start time, we may charge a cancellation fee of up to 50 percent of the agreed price to cover costs and lost availability.

5.4 If you cancel within 24 hours of the scheduled start time, or fail to be present at the agreed time and address, we may charge up to 100 percent of the agreed price.

5.5 If you wish to change the date, time, or scope of the booking, this will be subject to our availability and may result in a revised quotation. If we are unable to accommodate the requested change and you cancel, the cancellation terms in this section will apply.

5.6 We may cancel or postpone a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, or illness. In such cases, we will aim to reschedule the service or refund any deposit paid. We will not be liable for any indirect loss arising from such cancellation.

6. Your Responsibilities

6.1 You are responsible for:

a. ensuring that your goods are properly packed and protected, unless we have agreed to provide packing services;

b. securing or removing any fixtures, fittings, or items that require specialist handling;

c. arranging suitable parking at both collection and delivery addresses, including any permits where required;

d. ensuring clear and safe access to the property, including lifts, stairways, and hallways; and

e. being present or represented at both collection and delivery to provide instructions and sign any relevant documentation.

6.2 You must not ask our staff to undertake any work that is unsafe, illegal, or outside the scope of the agreed services.

6.3 You must not include in your goods any items that are prohibited or restricted, including but not limited to explosives, flammable materials, illegal substances, perishable goods, or items requiring controlled storage conditions.

7. Parking, Access, and Delays

7.1 You must provide us with accurate information about parking and access at all relevant locations. Where parking restrictions apply, it is your responsibility to obtain any necessary permits or permissions.

7.2 If suitable parking is not available or access is restricted, leading to delays or additional work, we may charge waiting time or extra labour at our standard rates.

7.3 We are not liable for any parking fines or penalties incurred due to inaccurate information or failure to secure appropriate permissions. Any such fines may be added to your invoice.

7.4 While we aim to attend at the agreed time, arrival may be affected by traffic, road closures, or other circumstances beyond our control. We will make reasonable efforts to keep you informed of any significant delays.

8. Loading, Transport, and Unloading

8.1 We will take reasonable care in loading, transporting, and unloading your goods.

8.2 You must ensure that all boxes and containers are closed and secure. We are not responsible for the condition of items packed by you.

8.3 Fragile or high value items must be clearly identified to us before loading. We reserve the right to refuse to move items that are not adequately protected.

8.4 Our staff may, at their discretion, place items in particular rooms or areas at the delivery address, but they are not obliged to unpack or arrange items unless this has been expressly agreed as part of the service.

9. Liability and Limitations

9.1 We will exercise reasonable skill and care in providing our services. However, our liability for loss of or damage to goods is subject to the limitations set out in this section.

9.2 We will not be liable for:

a. any loss or damage arising from your failure to adequately pack, protect, or secure goods;

b. damage to goods where you or a third party assist with loading or unloading against our advice;

c. loss or damage to items with pre-existing defects, wear, or instability;

d. any indirect or consequential loss, such as loss of profit, loss of opportunity, or emotional distress.

9.3 Our total liability for loss of or damage to goods, whether arising from negligence or otherwise, will be limited to a reasonable amount in line with the value of the affected items and the charges paid for the service. You should ensure that you have appropriate insurance cover for high value items or for the full value of your goods if required.

9.4 We are not liable for delays or failure to perform our obligations where this is due to events beyond our reasonable control, including road incidents, accidents, severe weather, strikes, or acts of public authorities.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.

10. Claims and Complaints

10.1 You should inspect your goods as soon as reasonably possible after delivery.

10.2 Any visible loss or damage should be reported to us at the time of delivery or within a reasonable time thereafter. You may be asked to provide photographs and a description of the issue.

10.3 If you wish to make a claim or complaint, you must notify us in writing as soon as reasonably practicable, providing full details of the circumstances and the items affected.

10.4 We will review your claim or complaint and may request further information or evidence. We aim to respond promptly and to resolve matters fairly in line with these Terms and Conditions.

11. Waste, Disposal, and Regulations

11.1 We comply with applicable waste and environmental regulations. We are not a general waste carrier and do not remove domestic refuse, construction debris, or hazardous waste as part of standard removal services.

11.2 If you require disposal of furniture, appliances, or other items, this must be agreed in advance. Additional charges may apply for collection, transport, and lawful disposal at authorised facilities.

11.3 We will not remove or transport any items classified as hazardous or controlled waste, including but not limited to chemicals, asbestos, fuel, paint, or medical waste.

11.4 You are responsible for ensuring that any items requested for disposal are lawful to dispose of and that you have the right to authorise their removal.

12. Insurance

12.1 You are strongly advised to arrange appropriate insurance cover for your goods during removal and transit. Our charges do not include comprehensive insurance for the full value of your belongings unless expressly stated.

12.2 Any insurance arranged by you is a contract between you and your insurer. It is your responsibility to check policy terms and ensure adequate cover.

13. Personal Data

13.1 We may collect and use personal data such as your name, address, and contact details for the purpose of providing our services, handling bookings, and managing payments.

13.2 We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide the service, comply with legal obligations, or with your consent.

14. Termination

14.1 We may suspend or terminate the provision of services immediately if you:

a. fail to pay any amount due when required;

b. provide false or misleading information regarding the goods or the service;

c. behave in an abusive, threatening, or unsafe manner towards our staff; or

d. request that we carry out activities that are illegal, unsafe, or significantly different from the agreed services.

14.2 In the event of termination under this section, you may be liable for any costs incurred up to the time of termination and any applicable cancellation charges.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary, or deleted, and the remaining provisions shall continue in full force and effect.

16.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, agreements, or representations.

16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.